Refund & Cancellation

At HajriBooks, we strive to deliver a highly reliable workforce management experience. We believe in transparent billing and have outlined our cancellation and refund protocols below to ensure clarity for our SaaS subscribers.

1. Subscription Cancellation

We operate on a "Cancel Anytime" model. You are not locked into long-term restrictive contracts unless explicitly signed under a custom enterprise agreement.

• How to Cancel: You can cancel your active subscription at any time directly through the "Billing" or "Subscription" tab in your HajriBooks admin dashboard.
• Post-Cancellation Access: Upon cancellation, you will retain full access to your account and premium features until the end of your current paid billing cycle (monthly or annual).
• Data Retention: Following the expiration of your billing cycle, your account will be downgraded to a restricted/inactive state. We retain your data in accordance with our Privacy Policy to allow for easy reactivation.

2. Refund Eligibility (Non-Refundable Policy)

Due to the nature of Software-as-a-Service, the infrastructure costs allocated per user, and instant access to our proprietary tools, all subscription payments are generally non-refundable.

• We do not offer prorated refunds for partial months of service or unused time within an active billing cycle.
• Forgetting to cancel your subscription prior to the renewal date does not qualify as grounds for a refund.

3. Exceptions for Refunds

While our standard policy is non-refundable, we may issue refunds at our sole discretion under the following strict exceptions:

• Billing Errors: If you were charged multiple times for the same billing cycle due to a technical glitch on our end or our payment gateway partner.
• Service Outage: In the rare event of a severe, prolonged system outage that completely prevents you from using core features (like marking attendance) for more than 72 consecutive hours.

4. Refund Processing Timeline

5. Contact for Billing Support

If you believe you have been charged in error or wish to dispute an invoice, please reach out to our billing support team before contacting your bank to file a chargeback. We resolve billing queries promptly.